Professional Contribution EN

Accessibility is not enough: digital services need a positive user experience

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Since the end of June 2025, digital services in the EU have had to be accessible to people with disabilities. But accessible does not mean pleasant:…

Co-working with LLMs: Where to automate and safeguard

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LLM security has become an operational question. Language models are moving into security operations, fraud monitoring and software engineering…

Digital Foundations of the Triage Process in Swiss Primary Care Practices

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A BFH study assessed the current digital situation in five primary care practices in German-speaking Switzerland: documentation and billing are…

Teaching Programming with AI: What Does a Code Submission Still Prove?

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When AI tools are available, a working code submission no longer reliably demonstrates what students can do. Have they understood the problem,…

On the side instead of on task – Employees are twice as distracted online as in person

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With the rise of remote work, team meetings increasingly take place online. A field study by BFH Business School examined the effects on more…

When Workers Program the Robots: No-Code Interfaces for a Humane Automation

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What if production workers could program robots themselves? Research conducted at BFH in partnership with Bien-Air Dental SA shows that no-code…