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Approach ChatGPT like an Online Community and You are Good to Go

When reading across mainstream media and scientific magazines, it’s hard not to buy into a collective frenzy that says that generative AI systems like ChatGPT are bringing about a “paradigm change” in the way we work with information in general and search in particular. Some scientists go as far as to compare the looming widespread […]

Why usability testing does not guarantee a successful product

23. September 2022/in Professional Contribution EN, Transdisciplinary EN/by Christopher P. Lueg

As someone who has been teaching usability and human-centred design for many years and in various countries, I am of course pleased that the term usability is now much better known than it was just a few years ago and that usability testing is now also increasingly expected, if not demanded. But it is unrealistic […]

Myth of digitalisation – reasons for not happening

21. September 2022/in Column EN, Transdisciplinary EN/by Christopher P. Lueg

“The digital transformation is not happening.” This finding applies to many areas. It means that while digital tools are being introduced for individual practices or services are being offered in a new digital form, more than 80% of the potential that has already been recognised today and successfully leveraged elsewhere is being ignored. The fact […]

Why better usability makes the digital world more socially just

17. May 2022/in Professional Contribution EN, Transdisciplinary EN/by Christopher P. Lueg

Simple, easy-to-use interfaces should be a matter of course today. But machine logic is still too often in the foreground and leads to unnecessary barriers, criticise our authors. They would like to see more appreciation for successful user interfaces and thus also a contribution to social justice – a plea. Good usability means not only […]

Allocating Vaccination Appointments: Why we should (and could) do better than digital Hunger Games

4. June 2021/in Digital Government EN, Professional Contribution EN/by Christopher P. Lueg

It is often said that the measure of society is how it treats its weakest members. We know that “first come first serve” or “Es hät solang es hät” isn’t geared towards achieving equity plus more equitable approaches are readily available and they would not break the bank. Why do we keep seeing allocation approaches […]

Unleashing Usability Superpowers to Make the World a Better Place

31. January 2020/in Professional Contribution EN, Transdisciplinary EN/by Christopher P. Lueg

ICT systems that suffer from minor, and sometimes major, usability problems are an all-too-common experience. This is hard to understand given that there is a readily available body of knowledge that provides solid, field-tested advice on how to design and develop usable and useful interactive digital systems in domains ranging from leisure to business to […]