For digital transformation to gather pace in the public sector, a cultural shift is needed. The most important thing is to introduce a culture of learning that puts employees at the centre, writes BFH expert and lecturer Angelina Dungga. The current Corona crisis clearly shows that states must be able to react quickly to unexpected […]
About Angelina Dungga
Angelina Dungga is a research associate at the Institute Public Sector Transformation at BFH Wirtschaft. She conducts research on digital infrastructures, electronic identity and the accessibility of public services.
Entries by Angelina Dungga
The political structures in Switzerland can have a blocking effect on the topic of eGovernment. In an interview with Benedikt Würth, Finance Director of St. Gallen and President of the Conference of Cantonal Governments, we discussed what is important when it comes to institutional reforms. We have seen that the joint report of the Federal […]
Co-production, co-creation, participation, user involvement: these are buzzwords often used when talking about public sector transformation. The frequent use of these terms demonstrates the increased importance placed on democratic reconstruction by including, on the one hand, all actors affected by the design of public policy and public service delivery. On the other hand, the necessity […]