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Entries by Maya Zumstein-Shaha

Digital Foundations of the Triage Process in Swiss Primary Care Practices

A BFH study assessed the current digital situation in five primary care practices in German-speaking Switzerland: documentation and billing are handled electronically, whereas initial contact is usually made by telephone. From this, a triage process was developed that guides patients directly to the appropriate professional and harnesses the potential of Advanced Practice Nurses (APN) and […]