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1

Why AI can’t yet generate business process diagrams

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Business Process Model and Notation (BPMN) has become the standard for documenting how organizations work. But creating and maintaining accurate process diagrams requires expertise that many companies simply don’t have. Large Language Models (LLMs) could change this. Describing a workflow in plain language and getting a proper BPMN diagram back. The technology seems ready, but […]

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How Digital Tools Are Transforming International Market Entry for SMEs

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A Swiss precision tool manufacturer’s expansion to Vietnam illustrates which digital building blocks have become essential for successful internationalisation. From CRM systems and product information platforms to social media strategies, this article examines how small and medium-sized enterprises can leverage digital instruments throughout the market entry process. Ifanger’s precision tools serve the medical technology, watchmaking, […]

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Decision Intelligence: From Business Predictions to Business Outcomes, Part 2

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Artificial intelligence is now mainstream. According to McKinsey, 78% of firms use it in at least one business function, 71% deploy generative AI, yet over 80% see no effect on enterprise EBIT. Decision Intelligence (DI) may be the missing layer linking analytics to outcomes. This article shows how that link works in practice. The Prediction/Outcome […]

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The advantages of user-centred prompt engineering for companies

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Prompt engineering plays a vital role in the quality of large language models’ output. The Human AI Learning Systems (HAIS) Lab at BFH has created a structured process that brings user-centred design principles to AI application development. This article presents the method, its application, and the potential of large language models for use that is […]

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Decision Intelligence: The Bridge Beween AI Investment and Impact, Part 1

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Decision Intelligence is exploding. Despite massive investment in AI and data, 70-80% of projects fail to deliver results. Algorithms generate predictions, not better choices. DI reframes the field: it starts with outcomes, maps the decisions that shape them, and builds feedback loops that drive measurable impact. It is the missing layer between technology investment and […]

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TWINT Was Just the Beginning: Toward a Scalable, Privacy-Respecting Digital Receipt Infrastructure for Switzerland

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Switzerland has launched digital revolutions: TWINT reshaped mobile payments, and QR-bill invoicing redefined how the nation pays its bills. Across sectors, Swiss-led platforms are driving digital transformation in identity, finance, and public services. Now it is time to confront the next analogue holdout: the paper receipt. Introduction and Research Motivation Switzerland is now investing in […]