Author

About Stefan Raff-Heinen

Stefan Raff-Heinen is a professor at the Institute for Digital Technology Management. Previously, he was an assistant professor at RWTH Aachen University, where he also received his doctorate. His current research interests include innovation management and entrepreneurship in the context of deep tech.

Entries by Stefan Raff-Heinen

Upskilling Business Actors – The Missing Piece in Switzerland’s Deep-Tech Ecosystem

23. April 2026/in Digital Business & Finance EN, Professional Contribution EN/by Stefan Raff-Heinen

Switzerland is widely recognized as a leading innovation economy. It performs strongly in international innovation rankings. Notably, it is the world’s most innovative country for the 14th consecutive year in the Global Innovation Index (GII), produced by WIPO. Moreover, Switzerland benefits from a dense concentration of high-quality universities, research institutes, and technology-related talent. Institutions such as ETH Zurich, EPFL, […]

Why Consumers Feel Creeped Out by Smart Devices

Smart home assistants are becoming increasingly popular. However, they are not only perceived by users as practical, but also as creepy. A study published in the International Journal of Information Management (Open Access) by researchers from BFH Wirtschaft has looked into such creepy encounters. They shed light on the triggers and consequences of what exactly […]

“With process mining, we are helping to reduce CO2 emissions”

30. May 2023/in Digital Business & Finance EN, Interview EN/by Stefan Raff-Heinen

Founded by three students, Celonis has grown from a start-up to one of the fastest growing software companies in Europe. They develop process mining software that can be widely used – also in the sustainable economy. Our author spoke with the head of the company’s Academic Alliance Team, Angela Gerber. Celonis specialises in process mining […]

Robo-Advisor, Robot Lawyer, and Healthbot – Barriers and Solution Strategies for the Acceptance of AI Advisors

14. April 2022/in Augmented Intelligence EN, Professional Contribution EN/by Stefan Raff-Heinen

AI-based consulting services are all the rage in the service sector. If we look at the evolution of AI-based applications, relatively simple AI solutions initially took hold and tended to take on supporting roles along various interfaces. AI supported highly standardised and repetitive tasks, e.g. the AI-based product advisor at Vaude, or AI-based support functions […]