Entries by Stefan Raff

Why Consumers Feel Creeped Out by Smart Devices

Smart home assistants are becoming increasingly popular. However, they are not only perceived by users as practical, but also as creepy. A study published in the International Journal of Information Management (Open Access) by researchers from BFH Wirtschaft has looked into such creepy encounters. They shed light on the triggers and consequences of what exactly […]

Robo-Advisor, Robot Lawyer, and Healthbot – Barriers and Solution Strategies for the Acceptance of AI Advisors

AI-based consulting services are all the rage in the service sector. If we look at the evolution of AI-based applications, relatively simple AI solutions initially took hold and tended to take on supporting roles along various interfaces. AI supported highly standardised and repetitive tasks, e.g. the AI-based product advisor at Vaude, or AI-based support functions […]