How cities and authorities are becoming smarter – a podcast episode about transformation

Chatbots are already supporting some authorities. But overall, the Swiss are dissatisfied with the pace of digital transformation in the administration. Christian Geiger from BFH’s Public Sector Transformation Institute reveals what could speed up the process in the new podcast episode.

Hackathons on the topic of smart cities or participatory democracy show that there is no shortage of innovations for the public sector and no shortage of interdisciplinary projects. Nevertheless, the digital transformation is not sufficiently tangible for many citizens. According to a survey conducted by Citrix in 2020, 50% of respondents would like to see more digital services. And 26% stated that local authorities are well positioned digitally. Christian Geiger, Professor of Digital Government, Innovation and Transformation and former Digital Officer of the City of St. Gallen, talks about the changes that are still invisible behind the scenes and the role federalism plays in this.

Listen in now:

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This podcast is produced with the kind support of: Audioflair Bern and Podcastschmiede Winterthur.

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AUTHOR: Anne-Careen Stoltze

Anne-Careen Stoltze is Editor in Chief of the science magazine SocietyByte and Host of the podcast "Let's Talk Business". She works in communications at BFH Business School, she is a journalist and geologist.

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