Chatbots are already supporting some authorities. But overall, the Swiss are dissatisfied with the pace of digital transformation in the administration. Christian Geiger from BFH’s Public Sector Transformation Institute reveals what could speed up the process in the new podcast episode.

Hackathons on the topic of smart cities or participatory democracy show that there is no shortage of innovations for the public sector and no shortage of interdisciplinary projects. Nevertheless, the digital transformation is not sufficiently tangible for many citizens. According to a survey conducted by Citrix in 2020, 50% of respondents would like to see more digital services. And 26% stated that local authorities are well positioned digitally. Christian Geiger, Professor of Digital Government, Innovation and Transformation and former Digital Officer of the City of St. Gallen, talks about the changes that are still invisible behind the scenes and the role federalism plays in this.

Listen in now:

More information on the topic

• The “Public Sector Perspectives” study by BFH: Digital sustainability for the public sector
• The 2023 Egovernment Usage Monitor in DACH: https://initiatived21.de/publikationen/egovernment-monitor/2023

This podcast is produced with the kind support of: Audioflair Bern and Podcastschmiede Winterthur.